30-Day Money Back Guarantee
30-Day Money-Back Guarantee
At Hack Nutrition, we stand behind the quality of our products. We understand that issues can occasionally arise, and we are committed to ensuring a fair process for all our customers. Please read our policy carefully, as it outlines specific requirements for returns and refunds.
Eligibility & Conditions
Our 30-day money-back guarantee is strictly reserved for cases where there is a valid, genuine reason for the return (e.g., manufacturing defects or verified product issues).
- Case-by-Case Review: All return requests are reviewed individually. We do not offer refunds based on subjective "customer satisfaction," such as personal taste preferences or a simple change of mind.
- Timeline: You must initiate your return request within 30 days of your original purchase date.
How to Start a Return
To begin the process, you must contact our support team via email. Please include your order number and a detailed explanation of the genuine issue you have encountered.
- Email: Sales@hacknutrition.co.uk
Shipping & Returns Address
If your return request is provisionally approved for review, you must return all goods to our facility.
- Postage Costs: All return shipping costs are the sole responsibility of the customer. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.
- Condition: All goods associated with the order must be returned to the address below:
Hack Nutrition
Unit 2, Milner Road
Chilton Industrial Estate
Sudbury
Suffolk
United Kingdom
CO10 2XG
Processing Your Refund
Once your return is received at our warehouse, our team will conduct a final inspection to verify the claim.
- Approval: If the return is approved following our review, a refund will be issued to your original payment method.
- Timeframe: Please allow up to 28 days from the date we receive the goods for the refund to be processed and appear in your account.