Hack Nutrition’s Returns, Refunds and Exchanges Policy

At Hack Nutrition, we want you to be happy with your purchase. Our 30-day satisfaction guarantee gives you a straightforward, free way to return products that do not meet your expectations.

1. Our 30-day satisfaction guarantee

You have 30 calendar days after receiving your item to request a return. This period starts after delivery, not from the date you place your order.

You may request a refund or an exchange for any reason, including taste, fit, comfort, dissatisfaction with results or simply changing your mind. You do not need to prove that the product is faulty.

The guarantee covers all physical products purchased directly from hacknutrition.co.uk, including sale and discounted items, wherever we have agreed to deliver them. Products that have been opened or tried are included. Original packaging and tags are helpful where available, but are not a condition of this guarantee.

E-gift cards are excluded from this voluntary guarantee, as explained below.

2. How to arrange a free return

Email sales@hacknutrition.co.uk within 30 calendar days after receiving your item. Please include your name, order number or other proof of purchase, the item you wish to return, and whether you would prefer a refund or an exchange. Feedback is welcome but is not required.

For UK returns, we will email you a prepaid Royal Mail returns label and instructions. Pack your item securely, including any remaining product and its packaging where available, attach the label and drop the parcel at your local Post Office.

Hack Nutrition pays the return postage. There are no return, administration or restocking fees.

Please send your return within 14 calendar days of notifying us, or within a longer period agreed with us. If we delay providing your label, we will extend this period accordingly. Keep your proof of posting until the return is resolved.

For returns from outside the UK, email us so we can arrange a suitable prepaid return method.

3. Damaged, defective or incorrect goods

Please check your order on arrival and tell us as soon as possible if anything is damaged, defective or incorrect. Photographs and a description of the problem can help us resolve it quickly.

We will arrange an appropriate remedy at no cost to you, in accordance with your legal rights. You do not need to pursue a claim with Royal Mail yourself.

A delay in reporting a problem does not automatically remove your legal rights. Rights relating to faulty or misdescribed goods may continue beyond our voluntary 30-day guarantee.

4. Refund amounts and discounted purchases

Refunds cover the amount actually paid for the returned goods and will be made to the original payment method, unless you expressly agree otherwise.

Sale items are eligible. If you used a discount code or bought a discounted bundle, the refund or exchange value reflects the price you paid. For partial returns, any shared discount is allocated proportionately to the returned items.

We also refund original delivery charges where required by law. When you cancel an entire order under your statutory cancellation rights, this includes the cost of our least expensive standard delivery option. Any additional amount paid for an upgraded delivery service is refunded only where required by law.

5. When you will receive your refund

We issue refunds without undue delay:

• For satisfaction-guarantee returns and statutory cancellations involving returned goods: we refund within 14 calendar days of receiving the goods back or receiving evidence that you have sent them back, whichever happens first.
• Where you exercise a statutory right to reject faulty goods: we refund within 14 calendar days of agreeing that you are entitled to the refund.

We will email you when your refund has been issued. Your payment provider may take additional time to display it in your account. Contact us if you have not received confirmation within the applicable period.

6. Exchanges

You may choose an exchange for goods of the same value as the amount paid for the returned item, subject to availability. If a suitable exchange is unavailable, we will offer a refund. We cover the standard delivery cost of the agreed exchange.

Once we have received your return and confirmed the exchange, please allow 1–3 working days to process, pack and dispatch the replacement. Our order-processing days are Monday to Friday, excluding UK bank holidays.

UK exchanges are sent using Royal Mail Tracked 24 or Tracked 48, as confirmed with you. Tracked 24 aims to deliver the next working day after dispatch; Tracked 48 aims to deliver within 2–3 working days after dispatch. These are delivery aims, not guaranteed dates, and are separate from processing time.

We will send a dispatch confirmation email containing your tracking details. Further delivery information is available in our Shipping Policy.

7. E-gift cards

E-gift cards are excluded from our voluntary 30-day satisfaction guarantee. This exclusion does not remove any cancellation or refund rights that apply under UK law. Please contact us if you wish to cancel an e-gift-card purchase or report a problem with it.

8. Your statutory rights

This guarantee is additional to your statutory rights.

For most online goods purchases, UK consumers have a legal right to cancel without giving a reason, from placing the order until 14 calendar days after the day they, or their nominated recipient, receive the goods. For a single order delivered in separate parts, this generally runs from receipt of the final item.

You can exercise this right by emailing.

You then have 14 calendar days to send the goods back. Our free-return arrangements apply.

Although statutory cancellation exceptions exist for some goods, they do not reduce our broader 30-day guarantee for physical products.

If goods are faulty, not as described or unfit for purpose, you may have rights to a refund, repair or replacement under the Consumer Rights Act 2015, including rights beyond 30 days.

Nothing in this policy limits or excludes your statutory consumer rights.

Contact details

Hack Nutrition Group Ltd
Unit 2, Milner Road
Chilton Industrial Estate
Sudbury, Suffolk
CO10 2XG
United Kingdom

Email: sales@hacknutrition.co.uk

Please email us to arrange your prepaid return label and return instructions.