Hack Nutrition’s Shipping Policy

At Hack Nutrition, we aim to make ordering and delivery clear and straightforward. Please read the information below before placing your order.

1. Order processing and dispatch

Please allow 1–3 working days for us to process, pack and dispatch your order. Our order-processing days are Monday to Friday, excluding UK bank holidays.

Processing time is separate from delivery time. Selecting Royal Mail Tracked 24 or Tracked 48 does not shorten our processing period.

2. UK delivery services

We ship UK orders using Royal Mail. You can select from the delivery options available at checkout:

• Royal Mail Tracked 24: aims to deliver the next working day after dispatch.
• Royal Mail Tracked 48: aims to deliver within 2–3 working days after dispatch.

UK shipping charges are shown at checkout before you complete your purchase.

Delivery timings begin when your parcel is handed to Royal Mail. These are delivery aims, not guaranteed delivery dates or guarantees of arrival within 24 or 48 hours of placing your order. Delivery times may vary by destination and during service disruption.

3. Dispatch confirmation and tracking

Once your order has been packed and dispatched, we will send a dispatch confirmation email through our website’s order notification system. This will include your tracking number and a link to follow your parcel.

Royal Mail will also provide delivery updates by email and/or text message, where available, using the contact details supplied with your order. These updates may include an expected delivery date and estimated delivery window.

Royal Mail will aim to deliver on the date advised. Delivery estimates may change, so please check your tracking link for the latest information.

Please ensure your delivery address, email address and telephone number are correct when ordering. If you notice an error, contact us promptly so we can check whether it can be corrected before dispatch.

4. Missed deliveries

If you are unavailable and Royal Mail cannot complete delivery using your chosen delivery arrangements, they will normally leave a red “Something for you” card explaining the next steps.

Royal Mail normally makes an automatic second delivery attempt on the next working day. Please check the card and your tracking updates for the arrangements applying to your parcel.

If delivery is still unsuccessful, follow Royal Mail’s instructions to arrange another delivery or collect your parcel. Check any collection deadline and identification requirements before visiting a collection point.

5. Delivery delays, missing parcels and damaged orders

After dispatch, your parcel travels through Royal Mail’s delivery network. We cannot control Royal Mail’s operations or delays caused by circumstances such as severe weather or service disruption, and we cannot guarantee their estimated delivery dates.

However, Hack Nutrition remains responsible for delivery until you, or a person you have nominated to receive the order, takes physical possession of the goods.

If your order is delayed, missing or arrives damaged, please contact us with your order number and tracking details. We will investigate with Royal Mail and resolve the matter, including arranging a replacement or refund where required by your statutory rights.

Nothing in this policy limits or excludes your statutory consumer rights.

6. International delivery

For delivery outside the UK, please contact us before ordering so we can confirm availability, estimated delivery times and a shipping quote.

The Royal Mail Tracked 24 and Tracked 48 delivery aims above apply to UK deliveries only.

Contact us

For shipping or delivery enquiries, email sales@hacknutrition.co.uk. Please include your order number and, where available, your tracking number.